Thank you for shopping with Geoffrey Gillow. We hope you are delighted with your purchase, but if you wish to return an item for a refund this is what you need to do.
Returns
You have a maximum of 10 calendar days to return an item from the date you received it, but we would ask that you return it ASAP. To be eligible for a return, your item must be unworn, complete with the designer tags in place, and in the same condition that you received it. Parcels that are returned after the 10 calendar days have elapsed may be eligible for an exchange instead, but this is at our discretion.
Your return parcel MUST contain a note with your name on it. You can find the return address below and should be on your parcel –
Geoffrey Gillow
45 – 49 Grange Road,
Darlington,
DL1 5NB
Refunds
Once we receive your item, it will be inspected. If your return is approved, we will notify you and a refund will be initiated via your original method of payment. You will receive a credit within a certain number of days (depending on your card issuer’s policies).
Return Shipping
You will be responsible for paying for your own shipping costs for your return. Please return your order to us by Recorded Delivery and keep a proof of postage. Failure to return by this method will result in us being unable to refund in the event of it going missing.
You can also return it back to us in the shop.
Contact Us
If you have any questions on how to return your item, please call us on 01325 469369 or get in touch with us via email at bill@geoffreygillow.com.
